PURPOSE
All those operating in a business environment must be able to use the telephone
effectively. This includes individual use as well as the relaying of messages for others.
HOW YOU WILL LEARN
The programme methodology includes facilitator presentations, readings, individual activities, group discussions, and skill application exercises.
HOW YOU WILL BE ASSESSED
This programme has been aligned to registered unit standards. You will be assessed
against the outcomes of the unit standards by completing a knowledge assignment
that covers the essential embedded knowledge stipulated in the unit standards. When
you are assessed as competent against the unit standards, you will receive a certificate
of competence and be awarded 3 credits towards a National Qualification.
| PURPOSE OF THE UNIT STANDARD |
| This unit standard will provide recognition for those who facilitate or intend to facilitate learning using a variety of given methodologies. Formal recognition will enhance their employability and also provide a means to identify competent learning facilitators. People credited with this unit standard are able to:
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